eShop FAQ

Once an order is confirmed and payment is completed, it cannot be cancelled or amended.

We accept credit cards (Visa, MasterCard, American Express, UnionPay).

The minimum order amount is HK$50, and the maximum credit card transaction is HK$10,000.

• Free shipping for orders of HK$400 or above
• HK$60 shipping fee applies for orders below HK$400

Delivery is available within Hong Kong only, including residential addresses, commercial addresses, and SF Express pickup points. Overseas delivery is not available.

• Order processing: 1–2 working days
• Delivery: approximately 2–3 working days after dispatch

Yes, a tracking number from SF Express will be provided via email after dispatch.

Customers should contact SF Express to arrange re-delivery. Additional fees may apply.

Products are generally non-returnable and non-refundable due to hygiene and safety reasons.

Exchange requests can be made within 7 days of delivery if:

• The product is damaged upon arrival (not customer-caused)
• An incorrect product was delivered

However, exchanges will not be accepted under the following circumstances (including but not limited to):

• Opened or used products
• Damaged or incomplete packaging
• Consumed or partially used products
• Free gifts or trial samples

Please take photos of the damaged or incorrect product and send them, along with your order number, to our Customer Service team via [Contact Us] or email within 7 days of receipt. If there are missing items in your order, you may also request to resend them following the same procedure. Please retain all packing materials including the original packaging in a sealed condition, with the product labels and free gifts associated with the product (if any).

If the case is valid and due to product issues, the return shipping cost will be borne by the Company (must use designated courier).

Refund processing typically takes 7–14 working days, depending on the payment provider.

Prices may differ; all prices shown on the website shall prevail.